IT Repairs & Maintenance servives | Prestigious Solutions

Repairs & Maintenance


IT Repairs & Maintenance Services

At Prestigious Solutions, we safeguard business continuity with brand-aligned repairs and proactive maintenance. From component upgrades to full device servicing, we keep your IT assets dependable, secure, and high-performing - reducing downtime and total cost of ownership for SMEs, corporates, schools, and NGOs across South Africa.

Why It Matters

  • Extend asset lifespan and delay costly replacements.
  • Improve performance and user productivity with targeted upgrades.
  • Protect warranties with manufacturer-aligned servicing and correct parts.
  • Reduce long-term costs with proactive maintenance and fewer failures.
  • Enhance security posture through regular patching and health checks.

What We Service

  • End-user devices: Windows and macOS laptops/desktops, Chromebooks, tablets.
  • Business infrastructure: Entry to mid-range servers, NAS/SAN, network gear (routers, switches, firewalls, access points).
  • Office equipment: Business printers and MFPs, scanners, POS terminals, conference room peripherals.

Our Repair Capabilities

General IT Repairs

Laptops, desktops, workstations, servers, printers, and networking equipment across multi-vendor environments.

Preventive Maintenance

Scheduled health checks, dust cleaning, thermal management, firmware/driver updates, and optimization to reduce unplanned outages.

Software & OS Remediation

OS reinstalls, patch management, malware removal, endpoint security hardening, backup configuration, and recovery testing.

Samsung-Endorsed Repair Centre

Authorized IT and smart-device repairs using genuine parts and approved procedures.

Component Upgrades

RAM, SSDs, batteries, keyboards, fans, screens, thermal paste, and performance tuning.

Peripherals & Connectivity

Printers, scanners, access points, switches, UPS units, docking stations, and VoIP endpoints.

How Our Process Works

  • 1. Diagnose & Quote: We assess the issue (remote or onsite), provide a transparent quote, and confirm
  • 2. Authorise & Collect: You approve the scope; we arrange safe collection or onsite attendance.
  • 3. Repair or Replace: We repair using genuine or OEM-approved parts, or advise cost-effective replacement where appropriate.
  • 4. Test & Optimise: Post-repair QA, burn-in testing, updates, and performance checks.
  • 5. Return & Aftercare: Handover report with work done, part numbers, and care recommendations. Optional SLA onboarding for ongoing support.
Service Level Options

Remote support nationwide; onsite coverage prioritised in Gauteng (Johannesburg, Pretoria) with extended visits across South Africa by arrangement.

Standard hours with optional after-hours and emergency response.

Managed Support SLA: Priority response, guaranteed SLAs, loan units (where available), and scheduled health checks.

Compliance, Warranty & Data Security

Manufacturer-aligned procedures; warranty-safe handling where applicable.

Data protection by design: chain-of-custody, encrypted storage media handling, secure data-wipe on request (with certificate).

Safety and ESD-compliant workshops; disposal via accredited e-waste partners.

When Repair Beats Replace (and When It Doesn’t)

Repair: Faulty keyboards, fans, batteries, SSD/HDD failures, RAM faults, thermal throttling, shattered screens, DC jack issues.

Replace: Severely damaged logic boards, obsolete devices with poor parts availability, or units beyond economical repair—We’ll recommend the most cost-effective path with a clear TCO view.

Response & Coverage

Remote support nationwide; onsite coverage prioritised in Gauteng (Johannesburg, Pretoria) with extended visits across South Africa by arrangement.

Standard hours with optional after-hours and emergency response.

When Repair Isn’t Viable

For devices that can’t be saved, we prioritise security and sustainability. Our team executes secure decommissioning, issues proof of destruction, and coordinates certified e-waste recycling - keeping you audit-ready and environmentally responsible.

We’ll sanitise or destroy data to POPIA-aligned standards

Ready. Set. Repair!

Book a repair today to restore performance and reduce downtime.